POLICY

Terms and Conditions

Payment Policy-
DUE TO COVID-19 PLEASE ALLOW FOR LONGER PROCESSING TIMES. ASK YOUR SALES REP FOR CURRENT TURNAROUND TIME.

BY PAYING ANY INVOICE, YOU AGREE TO ALL OF THE FOLLOWING:

ALL SALES ON CUSTOM ORDERS ARE FINAL, THERE ARE NO REFUNDS OR CANCELATIONS, AS THESE ARE CUSTOM ORDERS.

Once we receive a customers order specifications we will create an invoice to be paid. Once the invoice is paid (THE SALE IS FINAL, THERE ARE NO REFUNDS AS THESE ARE CUSTOM ORDERS), the order will then be put on schedule to print. Customers may or may not receive a true to size digital mock up of their design, orders with digital mock ups may pend approval, once approved, we will proceed to print. CRE8: Printing and Design will not be responsible for any misprints, blemishes, or any other imperfection on garments and/or any items provided by customer for us to print on. Artwork and files must be print ready and sized as desired, changes to artwork after the order has been received may result in longer turnaround times. If artwork or files are not sized property, the purchaser agrees to have us resize or edit to our specifications if customer is unable to be reached. Depending on the printing process used and size of the order, our turnaround time for most orders are usually between 3-21 business days from the day the invoice is paid and artwork is approved, this is an estimated time frame and not a guarantee. Orders must be paid off in full before any portion of the order is released to the customer. Shipping costs will be calculated and added to the order before or after the order is complete. Once the order is packaged and ready to ship, and tracking information will be emailed to the customer to notify them of the shipment. Prices are based on standard turnaround times; Rush delivery is available at an extra cost. Once an order has been placed there are no refunds or returns.

Shipping Process Policy-
Pickups at the factory- Pickups are daily, Monday through Friday. The customer that is picking his or her order up will schedule ahead of time with their rep. Photo ID is required when picking up order. If someone other than the purchasing customer is picking up the order, an email must be sent to CRE8PrintDesign@gmail.com to authorize the party picking up the order.
Deliver through mail- After the job is completed and boxed, shipping information will be emailed to the customer and order will be shipped out. ALL ORDERS MUST SHIP TO THE CONFIRMED ADDRESS PROVIDED BY THE CUSTOMER AT CHECKOUT. We are unable to change shipping addresses once the order is placed. Each and every order weighs differently and we want to make sure that each delivery is taken care of correctly, so shipping costs may change once the final order is boxed and ready to ship. All boxes are insured up to $50, additional insurance is available at an extra charge. Only when insurance has cleared the claim can we reproduce the order.

Each customer agrees to allow CRE8: Printing and Design to take pictures of their products for promotional use through various social media outlets. (Instagram, Facebook, Twitter, etc…)

Social Media Policy-
Each customer agrees to allow CRE8: Printing and Design to take pictures of their products for promotional use through various social media outlets. (Instagram, Facebook, Twitter, etc…)
Refund Policy- Once an order has been placed, whether partial or full payment is received, the order stands. No refund will be issued once the payment has gone through our billing system. Because these are custom orders, we cannot accept refunds or returns. Any issues with the order must be reported to CRE8: Printing and Design within 24 hours of receiving the order. CRE8: Printing and Design will not be responsible for anything after that 24-hour period. CRE8: Printing and Design has total authority to deny or accept, and issue that the customer may have with their order.
Shipping Policy- CRE8: Printing and Design is not responsible for misplaced orders by the shipping company. If for any reason the order does not get to its destination, CRE8: Printing and Design will investigate the problem and keep in constant contact with the customer. CRE8: Printing and Design is not responsible for the package when it leaves the warehouse.